Choosing between Hiver and Re:amaze is a common decision for customer support buyers in 2026. Both Hiver and Re:amaze are established players, founded in 2011 and 2014 respectively. Hiver serves 10K+ orgs users while Re:amaze has 3K+ orgs users globally. Hiver differentiates with shared gmail inbox and email assignment, while Re:amaze leads with live chat and shared inbox. In this head-to-head comparison, Hiver earns a higher hiltonsoftware.co score of 90/100 — but the right choice depends on your specific needs, budget, and team size.
AI Verdict
After comparing Hiver and Re:amaze across features, pricing, and user satisfaction, Hiver takes the lead with a score of 90/100 versus Re:amaze's 90/100. Hiver's key advantages include "works inside gmail natively" and "no context switching needed". That said, Re:amaze has its own strengths — particularly "great for e-commerce support" — making it a viable alternative for specific use cases.
On pricing, there's a clear difference: Hiver offers a free plan, making it more accessible for individuals and small teams exploring customer support solutions. Re:amaze starts at $29/agent/mo with no free tier, but often justifies the cost with live chat and shared inbox.
Bottom line: Choose Hiver if you need gmail-first teams wanting shared inbox help desk without leaving gmail. Go with Re:amaze if your priority is e-commerce businesses wanting integrated customer support with live chat and faq. Both are strong customer support tools — we recommend trying the free plan of each before committing.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE RE:AMAZE IF:
E-commerce businesses wanting integrated customer support with live chat and FAQ.
Frequently Asked Questions
Is Hiver better than Re:amaze in 2026?
Hiver scores 90/100 on hiltonsoftware.co compared to Re:amaze's 90/100. Hiver stands out for "works inside gmail natively" and is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Re:amaze is known for "great for e-commerce support" and suits E-commerce businesses wanting integrated customer support with live chat and FAQ. Your specific workflow and team size should guide the decision.
What is the pricing difference between Hiver and Re:amaze?
Hiver offers a free plan while Re:amaze starts at $29/agent/mo, making Hiver the more budget-friendly option. When comparing value, consider that Hiver (founded 2011, 10K+ orgs users) includes features like Shared Gmail inbox, Email assignment, Collision alerts. Re:amaze (founded 2014, 3K+ orgs users) offers Live chat, Shared inbox, FAQ builder. The right choice depends on which features matter most to your team.
What are the main differences between Hiver and Re:amaze?
The key differences come down to focus and approach. Hiver excels at Shared Gmail inbox, Email assignment, Collision alerts, while Re:amaze focuses on Live chat, Shared inbox, FAQ builder. Hiver's main advantage is "works inside gmail natively", though some users note "gmail only". Re:amaze's strength is "great for e-commerce support", but "less known than zendesk or intercom" can be a drawback. Both serve the Customer Support market but target different user profiles.
Can I switch from Hiver to Re:amaze?
Switching between Hiver and Re:amaze is possible since both operate in the Customer Support space. Before migrating, export your data from Hiver and check Re:amaze's import capabilities. Key features to verify compatibility: Shared Gmail inbox, Email assignment, Collision alerts (Hiver) vs Live chat, Shared inbox, FAQ builder (Re:amaze). Consider running both tools in parallel during a trial period to ensure a smooth transition.
Which is better for small teams: Hiver or Re:amaze?
For small teams, Hiver has an advantage with its free plan, letting you get started without financial commitment. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Re:amaze (starting at $29/agent/mo) may be worth the investment if your team specifically needs Live chat, Shared inbox, FAQ builder.