Help Scout vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Help Scout
Hiver
Starting Price
$22/user/mo
$19/user/mo
Free Plan
No
Yes
Users
12K+ orgs
10K+ orgs
Founded
2011
2011
Rating
4.6/5
4.5/5
Best For
Customer-centric teams wanting support that feels ...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
Help ScoutHiver
91Ease of Use92
96Features94
90Value for Money94
87Customer Support85
89Integrations87
90Mobile App88
AI Verdict
Help Scout leads with a ToolScout Score of 92 vs 90 for Hiver. Help Scout is best suited for Customer-centric teams wanting support that feels personal, not robotic, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE HELP SCOUT IF:
Customer-centric teams wanting support that feels personal, not robotic.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Help Scout better than Hiver?
Help Scout scores 92/100 on ToolScout compared to Hiver's 90/100. However, the best choice depends on your specific needs. Help Scout is best for Customer-centric teams wanting support that feels personal, not robotic. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Help Scout have a free plan?
No, Help Scout does not offer a free plan. Plans start from $22/user/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Help Scout to Hiver?
Migration between Help Scout and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.