Hiver vs Intercom: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
Intercom
Starting Price
$19/user/mo
$39/mo
Free Plan
Yes
No
Users
10K+ orgs
25K+ orgs
Founded
2011
2011
Rating
4.5/5
4.5/5
Best For
Gmail-first teams wanting shared inbox help desk w...
SaaS companies wanting in-app support, onboarding,...
Feature-by-Feature Comparison
HiverIntercom
92Ease of Use89
94Features94
94Value for Money88
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 90 for Intercom. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Intercom excels for SaaS companies wanting in-app support, onboarding, and engagement. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
Frequently Asked Questions
Is Hiver better than Intercom?
Hiver scores 90/100 on ToolScout compared to Intercom's 90/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Can I migrate from Hiver to Intercom?
Migration between Hiver and Intercom depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.