Freshdesk vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Freshdesk
Hiver
Starting Price
$15/agent/mo
$19/user/mo
Free Plan
Yes
Yes
Users
60K+ orgs
10K+ orgs
Founded
2010
2011
Rating
4.4/5
4.5/5
Best For
SMBs wanting feature-rich help desk with a solid f...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
FreshdeskHiver
90Ease of Use92
92Features94
92Value for Money94
83Customer Support85
85Integrations87
86Mobile App88
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 88 for Freshdesk. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Freshdesk excels for SMBs wanting feature-rich help desk with a solid free tier. Both are strong options in the Customer Support space.
CHOOSE FRESHDESK IF:
SMBs wanting feature-rich help desk with a solid free tier.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Freshdesk better than Hiver?
Hiver scores 90/100 on ToolScout compared to Freshdesk's 88/100. However, the best choice depends on your specific needs. Freshdesk is best for SMBs wanting feature-rich help desk with a solid free tier. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Freshdesk have a free plan?
Yes, Freshdesk offers a free plan. Paid plans start from $15/agent/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Freshdesk to Hiver?
Migration between Freshdesk and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.