Bitrix24 vs Freshsales: Complete Comparison (2026)
Choosing between Bitrix24 and Freshsales is a common decision for crm buyers in 2026. Both Bitrix24 and Freshsales are established players, founded in 2012 and 2010 respectively. Bitrix24 serves 12M+ users while Freshsales has 60K+ orgs users globally. Bitrix24 differentiates with crm and project management, while Freshsales leads with built-in phone and ai lead scoring. In this head-to-head comparison, Freshsales earns a higher hiltonsoftware.co score of 88/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Bitrix24 and Freshsales across features, pricing, and user satisfaction, Freshsales takes the lead with a score of 88/100 versus Bitrix24's 82/100. Freshsales's key advantages include "built-in calling and email" and "intuitive ui". That said, Bitrix24 has its own strengths — particularly "incredibly feature-rich free plan" — making it a viable alternative for specific use cases.
Both Bitrix24 and Freshsales offer free plans, lowering the barrier to entry. Bitrix24's paid plans start at $49/mo (5 users) while Freshsales begins at $15/user/mo. Evaluate which paid features — Website builder, Contact center (Bitrix24) vs Visual deal pipeline, Activity tracking (Freshsales) — justify upgrading for your team.
Bottom line: Choose Bitrix24 if you need smbs wanting a free all-in-one crm and business management platform. Go with Freshsales if your priority is sales teams wanting crm with built-in communication tools. Both are strong crm tools — we recommend trying the free plan of each before committing.
SMBs wanting a free all-in-one CRM and business management platform.
Sales teams wanting CRM with built-in communication tools.