Hiver vs Zendesk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
Zendesk
Starting Price
$19/user/mo
$19/agent/mo
Free Plan
Yes
No
Users
10K+ orgs
100K+ orgs
Founded
2011
2007
Rating
4.5/5
4.3/5
Best For
Gmail-first teams wanting shared inbox help desk w...
Mid-market and enterprise teams running high-volum...
Feature-by-Feature Comparison
HiverZendesk
92Ease of Use85
94Features90
94Value for Money84
85Customer Support81
87Integrations83
88Mobile App84
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 86 for Zendesk. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Zendesk excels for Mid-market and enterprise teams running high-volume customer support. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE ZENDESK IF:
Mid-market and enterprise teams running high-volume customer support.
Frequently Asked Questions
Is Hiver better than Zendesk?
Hiver scores 90/100 on ToolScout compared to Zendesk's 86/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Zendesk is best for Mid-market and enterprise teams running high-volume customer support.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does Zendesk have a free plan?
No, Zendesk does not offer a free plan. Plans start from $19/agent/mo.
Can I migrate from Hiver to Zendesk?
Migration between Hiver and Zendesk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.