Gladly vs Re:amaze: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Re:amaze
Starting Price
$180/agent/mo
$29/agent/mo
Free Plan
No
No
Users
500+ orgs
3K+ orgs
Founded
2014
2014
Rating
4.7/5
4.5/5
Best For
Premium brands wanting people-centered service tha...
E-commerce businesses wanting integrated customer ...
Feature-by-Feature Comparison
GladlyRe:amaze
93Ease of Use89
98Features94
92Value for Money88
89Customer Support85
91Integrations87
92Mobile App88
AI Verdict
Gladly leads with a SoftScout Score of 94 vs 90 for Re:amaze. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Re:amaze excels for E-commerce businesses wanting integrated customer support with live chat and FAQ. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE RE:AMAZE IF:
E-commerce businesses wanting integrated customer support with live chat and FAQ.
Frequently Asked Questions
Is Gladly better than Re:amaze?
Gladly scores 94/100 on SoftScout compared to Re:amaze's 90/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Re:amaze is best for E-commerce businesses wanting integrated customer support with live chat and FAQ.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Re:amaze have a free plan?
No, Re:amaze does not offer a free plan. Plans start from $29/agent/mo.
Can I migrate from Gladly to Re:amaze?
Migration between Gladly and Re:amaze depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.