Gladly vs Intercom: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Intercom
Starting Price
$180/agent/mo
$39/mo
Free Plan
No
No
Users
500+ orgs
25K+ orgs
Founded
2014
2011
Rating
4.7/5
4.5/5
Best For
Premium brands wanting people-centered service tha...
SaaS companies wanting in-app support, onboarding,...
Feature-by-Feature Comparison
GladlyIntercom
93Ease of Use89
98Features94
92Value for Money88
89Customer Support85
91Integrations87
92Mobile App88
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 90 for Intercom. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Intercom excels for SaaS companies wanting in-app support, onboarding, and engagement. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
Frequently Asked Questions
Is Gladly better than Intercom?
Gladly scores 94/100 on ToolScout compared to Intercom's 90/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Can I migrate from Gladly to Intercom?
Migration between Gladly and Intercom depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.