Freshdesk vs Gladly: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Freshdesk
Gladly
Starting Price
$15/agent/mo
$180/agent/mo
Free Plan
Yes
No
Users
60K+ orgs
500+ orgs
Founded
2010
2014
Rating
4.4/5
4.7/5
Best For
SMBs wanting feature-rich help desk with a solid f...
Premium brands wanting people-centered service tha...
Feature-by-Feature Comparison
FreshdeskGladly
90Ease of Use93
92Features98
92Value for Money92
83Customer Support89
85Integrations91
86Mobile App92
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 88 for Freshdesk. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Freshdesk excels for SMBs wanting feature-rich help desk with a solid free tier. Both are strong options in the Customer Support space.
CHOOSE FRESHDESK IF:
SMBs wanting feature-rich help desk with a solid free tier.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
Frequently Asked Questions
Is Freshdesk better than Gladly?
Gladly scores 94/100 on ToolScout compared to Freshdesk's 88/100. However, the best choice depends on your specific needs. Freshdesk is best for SMBs wanting feature-rich help desk with a solid free tier. Gladly is best for Premium brands wanting people-centered service that knows customers across channels.
Does Freshdesk have a free plan?
Yes, Freshdesk offers a free plan. Paid plans start from $15/agent/mo.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Can I migrate from Freshdesk to Gladly?
Migration between Freshdesk and Gladly depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.