Gorgias vs Zendesk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Zendesk
Starting Price
$10/mo
$19/agent/mo
Free Plan
No
No
Users
14K+ orgs
100K+ orgs
Founded
2015
2007
Rating
4.6/5
4.3/5
Best For
E-commerce brands on Shopify wanting support with ...
Mid-market and enterprise teams running high-volum...
Feature-by-Feature Comparison
GorgiasZendesk
91Ease of Use85
96Features90
90Value for Money84
87Customer Support81
89Integrations83
90Mobile App84
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 86 for Zendesk. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Zendesk excels for Mid-market and enterprise teams running high-volume customer support. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE ZENDESK IF:
Mid-market and enterprise teams running high-volume customer support.
Frequently Asked Questions
Is Gorgias better than Zendesk?
Gorgias scores 92/100 on ToolScout compared to Zendesk's 86/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Zendesk is best for Mid-market and enterprise teams running high-volume customer support.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Zendesk have a free plan?
No, Zendesk does not offer a free plan. Plans start from $19/agent/mo.
Can I migrate from Gorgias to Zendesk?
Migration between Gorgias and Zendesk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.