Freshdesk vs Gorgias: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Freshdesk
Gorgias
Starting Price
$15/agent/mo
$10/mo
Free Plan
Yes
No
Users
60K+ orgs
14K+ orgs
Founded
2010
2015
Rating
4.4/5
4.6/5
Best For
SMBs wanting feature-rich help desk with a solid f...
E-commerce brands on Shopify wanting support with ...
Feature-by-Feature Comparison
FreshdeskGorgias
90Ease of Use91
92Features96
92Value for Money90
83Customer Support87
85Integrations89
86Mobile App90
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 88 for Freshdesk. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Freshdesk excels for SMBs wanting feature-rich help desk with a solid free tier. Both are strong options in the Customer Support space.
CHOOSE FRESHDESK IF:
SMBs wanting feature-rich help desk with a solid free tier.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
Frequently Asked Questions
Is Freshdesk better than Gorgias?
Gorgias scores 92/100 on ToolScout compared to Freshdesk's 88/100. However, the best choice depends on your specific needs. Freshdesk is best for SMBs wanting feature-rich help desk with a solid free tier. Gorgias is best for E-commerce brands on Shopify wanting support with full order context.
Does Freshdesk have a free plan?
Yes, Freshdesk offers a free plan. Paid plans start from $15/agent/mo.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Can I migrate from Freshdesk to Gorgias?
Migration between Freshdesk and Gorgias depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.