Gorgias vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
LiveChat
Starting Price
$10/mo
$20/agent/mo
Free Plan
No
No
Users
14K+ orgs
38K+ orgs
Founded
2015
2002
Rating
4.6/5
4.5/5
Best For
E-commerce brands on Shopify wanting support with ...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
GorgiasLiveChat
91Ease of Use89
96Features94
90Value for Money88
87Customer Support85
89Integrations87
90Mobile App88
AI Verdict
Gorgias leads with a SoftScout Score of 92 vs 90 for LiveChat. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while LiveChat excels for E-commerce and service businesses wanting reliable, real-time live chat. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Gorgias better than LiveChat?
Gorgias scores 92/100 on SoftScout compared to LiveChat's 90/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Gorgias to LiveChat?
Migration between Gorgias and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.