Gladly vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
LiveChat
Starting Price
$180/agent/mo
$20/agent/mo
Free Plan
No
No
Users
500+ orgs
38K+ orgs
Founded
2014
2002
Rating
4.7/5
4.5/5
Best For
Premium brands wanting people-centered service tha...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
GladlyLiveChat
93Ease of Use89
98Features94
92Value for Money88
89Customer Support85
91Integrations87
92Mobile App88
AI Verdict
Gladly leads with a SoftScout Score of 94 vs 90 for LiveChat. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while LiveChat excels for E-commerce and service businesses wanting reliable, real-time live chat. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Gladly better than LiveChat?
Gladly scores 94/100 on SoftScout compared to LiveChat's 90/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Gladly to LiveChat?
Migration between Gladly and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.