Gladly vs Gorgias: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Gorgias
Starting Price
$180/agent/mo
$10/mo
Free Plan
No
No
Users
500+ orgs
14K+ orgs
Founded
2014
2015
Rating
4.7/5
4.6/5
Best For
Premium brands wanting people-centered service tha...
E-commerce brands on Shopify wanting support with ...
Feature-by-Feature Comparison
GladlyGorgias
93Ease of Use91
98Features96
92Value for Money90
89Customer Support87
91Integrations89
92Mobile App90
AI Verdict
Gladly leads with a SoftScout Score of 94 vs 92 for Gorgias. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Gorgias excels for E-commerce brands on Shopify wanting support with full order context. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
Frequently Asked Questions
Is Gladly better than Gorgias?
Gladly scores 94/100 on SoftScout compared to Gorgias's 92/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Gorgias is best for E-commerce brands on Shopify wanting support with full order context.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Can I migrate from Gladly to Gorgias?
Migration between Gladly and Gorgias depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.