Crisp vs Hiver: Complete Comparison (2026)
Choosing between Crisp and Hiver is a common decision for customer support buyers in 2026. Both Crisp and Hiver are established players, founded in 2015 and 2011 respectively. Crisp serves 500K+ orgs users while Hiver has 10K+ orgs users globally. Crisp differentiates with shared inbox and live chat, while Hiver leads with shared gmail inbox and email assignment. In this head-to-head comparison, Crisp earns a higher hiltonsoftware.co score of 90/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Crisp and Hiver across features, pricing, and user satisfaction, Crisp takes the lead with a score of 90/100 versus Hiver's 90/100. Crisp's key advantages include "generous free plan" and "all-in-one for early-stage companies". That said, Hiver has its own strengths — particularly "works inside gmail natively" — making it a viable alternative for specific use cases.
Both Crisp and Hiver offer free plans, lowering the barrier to entry. Crisp's paid plans start at $25/mo while Hiver begins at $19/user/mo. Evaluate which paid features — Chatbots, Email integration (Crisp) vs Collision alerts, SLA tracking (Hiver) — justify upgrading for your team.
Bottom line: Choose Crisp if you need startups wanting free, all-in-one customer messaging from day one. Go with Hiver if your priority is gmail-first teams wanting shared inbox help desk without leaving gmail. Both are strong customer support tools — we recommend trying the free plan of each before committing.
Startups wanting free, all-in-one customer messaging from day one.
Gmail-first teams wanting shared inbox help desk without leaving Gmail.