Close CRM vs SugarCRM: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Close CRM
SugarCRM
Starting Price
$29/user/mo
$19/user/mo
Free Plan
No
No
Users
10K+ orgs
4.5K+ orgs
Founded
2013
2004
Rating
4.7/5
4.2/5
Best For
Inside sales teams making high-volume calls and em...
Mid-market enterprises wanting a highly customizab...
Feature-by-Feature Comparison
Close CRMSugarCRM
93Ease of Use83
98Features88
92Value for Money82
89Customer Support79
91Integrations81
92Mobile App82
AI Verdict
Close CRM leads with a ToolScout Score of 94 vs 84 for SugarCRM. Close CRM is best suited for Inside sales teams making high-volume calls and emails, while SugarCRM excels for Mid-market enterprises wanting a highly customizable CRM platform. Both are strong options in the CRM space.
CHOOSE CLOSE CRM IF:
Inside sales teams making high-volume calls and emails.
CHOOSE SUGARCRM IF:
Mid-market enterprises wanting a highly customizable CRM platform.
Frequently Asked Questions
Is Close CRM better than SugarCRM?
Close CRM scores 94/100 on ToolScout compared to SugarCRM's 84/100. However, the best choice depends on your specific needs. Close CRM is best for Inside sales teams making high-volume calls and emails. SugarCRM is best for Mid-market enterprises wanting a highly customizable CRM platform.
Does Close CRM have a free plan?
No, Close CRM does not offer a free plan. Plans start from $29/user/mo.
Does SugarCRM have a free plan?
No, SugarCRM does not offer a free plan. Plans start from $19/user/mo.
Can I migrate from Close CRM to SugarCRM?
Migration between Close CRM and SugarCRM depends on the specific features you use. Both tools are in the CRM category. Check each tool's import/export options for data portability before switching.