Gorgias vs Zoho Desk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Zoho Desk
Starting Price
$10/mo
$14/agent/mo
Free Plan
No
Yes
Users
14K+ orgs
100K+ orgs
Founded
2015
2016
Rating
4.6/5
4.4/5
Best For
E-commerce brands on Shopify wanting support with ...
Zoho ecosystem users wanting affordable, feature-r...
Feature-by-Feature Comparison
GorgiasZoho Desk
91Ease of Use90
96Features92
90Value for Money92
87Customer Support83
89Integrations85
90Mobile App86
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 88 for Zoho Desk. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Zoho Desk excels for Zoho ecosystem users wanting affordable, feature-rich help desk software. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE ZOHO DESK IF:
Zoho ecosystem users wanting affordable, feature-rich help desk software.
Frequently Asked Questions
Is Gorgias better than Zoho Desk?
Gorgias scores 92/100 on ToolScout compared to Zoho Desk's 88/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Zoho Desk is best for Zoho ecosystem users wanting affordable, feature-rich help desk software.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Zoho Desk have a free plan?
Yes, Zoho Desk offers a free plan. Paid plans start from $14/agent/mo.
Can I migrate from Gorgias to Zoho Desk?
Migration between Gorgias and Zoho Desk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.