Gorgias vs Intercom: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Intercom
Starting Price
$10/mo
$39/mo
Free Plan
No
No
Users
14K+ orgs
25K+ orgs
Founded
2015
2011
Rating
4.6/5
4.5/5
Best For
E-commerce brands on Shopify wanting support with ...
SaaS companies wanting in-app support, onboarding,...
Feature-by-Feature Comparison
GorgiasIntercom
91Ease of Use89
96Features94
90Value for Money88
87Customer Support85
89Integrations87
90Mobile App88
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 90 for Intercom. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Intercom excels for SaaS companies wanting in-app support, onboarding, and engagement. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
Frequently Asked Questions
Is Gorgias better than Intercom?
Gorgias scores 92/100 on ToolScout compared to Intercom's 90/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Can I migrate from Gorgias to Intercom?
Migration between Gorgias and Intercom depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.