Drift vs Gladly: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Drift
Gladly
Starting Price
$2500/mo
$180/agent/mo
Free Plan
No
No
Users
5K+ orgs
500+ orgs
Founded
2015
2014
Rating
4.3/5
4.7/5
Best For
B2B SaaS companies converting website visitors wit...
Premium brands wanting people-centered service tha...
Feature-by-Feature Comparison
DriftGladly
85Ease of Use93
90Features98
84Value for Money92
81Customer Support89
83Integrations91
84Mobile App92
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 86 for Drift. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Drift excels for B2B SaaS companies converting website visitors with conversational AI. Both are strong options in the Customer Support space.
CHOOSE DRIFT IF:
B2B SaaS companies converting website visitors with conversational AI.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
Frequently Asked Questions
Is Drift better than Gladly?
Gladly scores 94/100 on ToolScout compared to Drift's 86/100. However, the best choice depends on your specific needs. Drift is best for B2B SaaS companies converting website visitors with conversational AI. Gladly is best for Premium brands wanting people-centered service that knows customers across channels.
Does Drift have a free plan?
No, Drift does not offer a free plan. Plans start from $2500/mo.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Can I migrate from Drift to Gladly?
Migration between Drift and Gladly depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.