Drift vs Intercom: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Drift
Intercom
Starting Price
$2500/mo
$39/mo
Free Plan
No
No
Users
5K+ orgs
25K+ orgs
Founded
2015
2011
Rating
4.3/5
4.5/5
Best For
B2B SaaS companies converting website visitors wit...
SaaS companies wanting in-app support, onboarding,...
Feature-by-Feature Comparison
DriftIntercom
85Ease of Use89
90Features94
84Value for Money88
81Customer Support85
83Integrations87
84Mobile App88
AI Verdict
Intercom leads with a ToolScout Score of 90 vs 86 for Drift. Intercom is best suited for SaaS companies wanting in-app support, onboarding, and engagement, while Drift excels for B2B SaaS companies converting website visitors with conversational AI. Both are strong options in the Customer Support space.
CHOOSE DRIFT IF:
B2B SaaS companies converting website visitors with conversational AI.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
Frequently Asked Questions
Is Drift better than Intercom?
Intercom scores 90/100 on ToolScout compared to Drift's 86/100. However, the best choice depends on your specific needs. Drift is best for B2B SaaS companies converting website visitors with conversational AI. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement.
Does Drift have a free plan?
No, Drift does not offer a free plan. Plans start from $2500/mo.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Can I migrate from Drift to Intercom?
Migration between Drift and Intercom depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.