Hiver vs Zoho Desk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
Zoho Desk
Starting Price
$19/user/mo
$14/agent/mo
Free Plan
Yes
Yes
Users
10K+ orgs
100K+ orgs
Founded
2011
2016
Rating
4.5/5
4.4/5
Best For
Gmail-first teams wanting shared inbox help desk w...
Zoho ecosystem users wanting affordable, feature-r...
Feature-by-Feature Comparison
HiverZoho Desk
92Ease of Use90
94Features92
94Value for Money92
85Customer Support83
87Integrations85
88Mobile App86
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 88 for Zoho Desk. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Zoho Desk excels for Zoho ecosystem users wanting affordable, feature-rich help desk software. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE ZOHO DESK IF:
Zoho ecosystem users wanting affordable, feature-rich help desk software.
Frequently Asked Questions
Is Hiver better than Zoho Desk?
Hiver scores 90/100 on ToolScout compared to Zoho Desk's 88/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Zoho Desk is best for Zoho ecosystem users wanting affordable, feature-rich help desk software.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does Zoho Desk have a free plan?
Yes, Zoho Desk offers a free plan. Paid plans start from $14/agent/mo.
Can I migrate from Hiver to Zoho Desk?
Migration between Hiver and Zoho Desk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.