Salesforce vs SugarCRM: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Salesforce
SugarCRM
Starting Price
$25/user/mo
$19/user/mo
Free Plan
No
No
Users
150K+ orgs
4.5K+ orgs
Founded
1999
2004
Rating
4.4/5
4.2/5
Best For
Enterprises needing comprehensive CRM and business...
Mid-market enterprises wanting a highly customizab...
Feature-by-Feature Comparison
SalesforceSugarCRM
87Ease of Use83
92Features88
86Value for Money82
83Customer Support79
85Integrations81
86Mobile App82
AI Verdict
Salesforce leads with a SoftScout Score of 88 vs 84 for SugarCRM. Salesforce is best suited for Enterprises needing comprehensive CRM and business automation, while SugarCRM excels for Mid-market enterprises wanting a highly customizable CRM platform. Both are strong options in the CRM space.
CHOOSE SALESFORCE IF:
Enterprises needing comprehensive CRM and business automation.
CHOOSE SUGARCRM IF:
Mid-market enterprises wanting a highly customizable CRM platform.
Frequently Asked Questions
Is Salesforce better than SugarCRM?
Salesforce scores 88/100 on SoftScout compared to SugarCRM's 84/100. However, the best choice depends on your specific needs. Salesforce is best for Enterprises needing comprehensive CRM and business automation. SugarCRM is best for Mid-market enterprises wanting a highly customizable CRM platform.
Does Salesforce have a free plan?
No, Salesforce does not offer a free plan. Plans start from $25/user/mo.
Does SugarCRM have a free plan?
No, SugarCRM does not offer a free plan. Plans start from $19/user/mo.
Can I migrate from Salesforce to SugarCRM?
Migration between Salesforce and SugarCRM depends on the specific features you use. Both tools are in the CRM category. Check each tool's import/export options for data portability before switching.