Hiver vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
LiveChat
Starting Price
$19/user/mo
$20/agent/mo
Free Plan
Yes
No
Users
10K+ orgs
38K+ orgs
Founded
2011
2002
Rating
4.5/5
4.5/5
Best For
Gmail-first teams wanting shared inbox help desk w...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
HiverLiveChat
92Ease of Use89
94Features94
94Value for Money88
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 90 for LiveChat. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while LiveChat excels for E-commerce and service businesses wanting reliable, real-time live chat. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Hiver better than LiveChat?
Hiver scores 90/100 on ToolScout compared to LiveChat's 90/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Hiver to LiveChat?
Migration between Hiver and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.