Drift vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Drift
Hiver
Starting Price
$2500/mo
$19/user/mo
Free Plan
No
Yes
Users
5K+ orgs
10K+ orgs
Founded
2015
2011
Rating
4.3/5
4.5/5
Best For
B2B SaaS companies converting website visitors wit...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
DriftHiver
85Ease of Use92
90Features94
84Value for Money94
81Customer Support85
83Integrations87
84Mobile App88
AI Verdict
Hiver leads with a ToolScout Score of 90 vs 86 for Drift. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Drift excels for B2B SaaS companies converting website visitors with conversational AI. Both are strong options in the Customer Support space.
CHOOSE DRIFT IF:
B2B SaaS companies converting website visitors with conversational AI.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Drift better than Hiver?
Hiver scores 90/100 on ToolScout compared to Drift's 86/100. However, the best choice depends on your specific needs. Drift is best for B2B SaaS companies converting website visitors with conversational AI. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Drift have a free plan?
No, Drift does not offer a free plan. Plans start from $2500/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Drift to Hiver?
Migration between Drift and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.