SaaS
What is SLA (Service Level Agreement)?
Definition
A formal contract between a service provider and customer that defines measurable performance guarantees such as uptime percentage, response times, and remedies for breaches. Enterprise SaaS buyers typically require 99.9% or higher uptime SLAs.
Related Terms
API (Application Programming Interface)SaaS
A set of protocols and definitions that let different software systems communicate with each other. REST and GraphQL are the most common API styles used by modern SaaS platforms.
WebhookSaaS
An automated HTTP callback that pushes real-time data from one application to another when a specific event occurs. Webhooks eliminate the need for constant polling and are essential for building responsive integrations.