Kayako vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Kayako
LiveChat
Starting Price
$30/agent/mo
$20/agent/mo
Free Plan
No
No
Users
35K+ orgs
38K+ orgs
Founded
2001
2002
Rating
4.1/5
4.5/5
Best For
SMBs wanting affordable help desk with a unified c...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
KayakoLiveChat
81Ease of Use89
86Features94
80Value for Money88
77Customer Support85
79Integrations87
80Mobile App88
AI Verdict
LiveChat leads with a SoftScout Score of 90 vs 82 for Kayako. LiveChat is best suited for E-commerce and service businesses wanting reliable, real-time live chat, while Kayako excels for SMBs wanting affordable help desk with a unified customer interaction view. Both are strong options in the Customer Support space.
CHOOSE KAYAKO IF:
SMBs wanting affordable help desk with a unified customer interaction view.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Kayako better than LiveChat?
LiveChat scores 90/100 on SoftScout compared to Kayako's 82/100. However, the best choice depends on your specific needs. Kayako is best for SMBs wanting affordable help desk with a unified customer interaction view. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Kayako have a free plan?
No, Kayako does not offer a free plan. Plans start from $30/agent/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Kayako to LiveChat?
Migration between Kayako and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.