Intercom vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Intercom
LiveChat
Starting Price
$39/mo
$20/agent/mo
Free Plan
No
No
Users
25K+ orgs
38K+ orgs
Founded
2011
2002
Rating
4.5/5
4.5/5
Best For
SaaS companies wanting in-app support, onboarding,...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
IntercomLiveChat
89Ease of Use89
94Features94
88Value for Money88
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Intercom leads with a ToolScout Score of 90 vs 90 for LiveChat. Intercom is best suited for SaaS companies wanting in-app support, onboarding, and engagement, while LiveChat excels for E-commerce and service businesses wanting reliable, real-time live chat. Both are strong options in the Customer Support space.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Intercom better than LiveChat?
Intercom scores 90/100 on ToolScout compared to LiveChat's 90/100. However, the best choice depends on your specific needs. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Intercom to LiveChat?
Migration between Intercom and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.