Help Scout vs LiveChat: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Help Scout
LiveChat
Starting Price
$22/user/mo
$20/agent/mo
Free Plan
No
No
Users
12K+ orgs
38K+ orgs
Founded
2011
2002
Rating
4.6/5
4.5/5
Best For
Customer-centric teams wanting support that feels ...
E-commerce and service businesses wanting reliable...
Feature-by-Feature Comparison
Help ScoutLiveChat
91Ease of Use89
96Features94
90Value for Money88
87Customer Support85
89Integrations87
90Mobile App88
AI Verdict
Help Scout leads with a ToolScout Score of 92 vs 90 for LiveChat. Help Scout is best suited for Customer-centric teams wanting support that feels personal, not robotic, while LiveChat excels for E-commerce and service businesses wanting reliable, real-time live chat. Both are strong options in the Customer Support space.
CHOOSE HELP SCOUT IF:
Customer-centric teams wanting support that feels personal, not robotic.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Help Scout better than LiveChat?
Help Scout scores 92/100 on ToolScout compared to LiveChat's 90/100. However, the best choice depends on your specific needs. Help Scout is best for Customer-centric teams wanting support that feels personal, not robotic. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat.
Does Help Scout have a free plan?
No, Help Scout does not offer a free plan. Plans start from $22/user/mo.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Can I migrate from Help Scout to LiveChat?
Migration between Help Scout and LiveChat depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.