Crisp vs Intercom: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Crisp
Intercom
Starting Price
$25/mo
$39/mo
Free Plan
Yes
No
Users
500K+ orgs
25K+ orgs
Founded
2015
2011
Rating
4.5/5
4.5/5
Best For
Startups wanting free, all-in-one customer messagi...
SaaS companies wanting in-app support, onboarding,...
Feature-by-Feature Comparison
CrispIntercom
92Ease of Use89
94Features94
94Value for Money88
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Crisp leads with a ToolScout Score of 90 vs 90 for Intercom. Crisp is best suited for Startups wanting free, all-in-one customer messaging from day one, while Intercom excels for SaaS companies wanting in-app support, onboarding, and engagement. Both are strong options in the Customer Support space.
CHOOSE CRISP IF:
Startups wanting free, all-in-one customer messaging from day one.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
Frequently Asked Questions
Is Crisp better than Intercom?
Crisp scores 90/100 on ToolScout compared to Intercom's 90/100. However, the best choice depends on your specific needs. Crisp is best for Startups wanting free, all-in-one customer messaging from day one. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement.
Does Crisp have a free plan?
Yes, Crisp offers a free plan. Paid plans start from $25/mo.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Can I migrate from Crisp to Intercom?
Migration between Crisp and Intercom depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.