Hiver vs Talkdesk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
Talkdesk
Starting Price
$19/user/mo
$75/agent/mo
Free Plan
Yes
No
Users
10K+ orgs
1.8K+ orgs
Founded
2011
2011
Rating
4.5/5
4.4/5
Best For
Gmail-first teams wanting shared inbox help desk w...
Enterprise contact centers needing AI-assisted voi...
Feature-by-Feature Comparison
HiverTalkdesk
92Ease of Use87
94Features92
94Value for Money86
85Customer Support83
87Integrations85
88Mobile App86
AI Verdict
Hiver leads with a hiltonsoftware.co Score of 90 vs 88 for Talkdesk. Hiver is best suited for Gmail-first teams wanting shared inbox help desk without leaving Gmail, while Talkdesk excels for Enterprise contact centers needing AI-assisted voice and digital support. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE TALKDESK IF:
Enterprise contact centers needing AI-assisted voice and digital support.
Frequently Asked Questions
Is Hiver better than Talkdesk?
Hiver scores 90/100 on hiltonsoftware.co compared to Talkdesk's 88/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Talkdesk is best for Enterprise contact centers needing AI-assisted voice and digital support.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does Talkdesk have a free plan?
No, Talkdesk does not offer a free plan. Plans start from $75/agent/mo.
Can I migrate from Hiver to Talkdesk?
Migration between Hiver and Talkdesk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.