Dixa vs Gorgias: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Dixa
Gorgias
Starting Price
$39/agent/mo
$10/mo
Free Plan
No
No
Users
800+ orgs
14K+ orgs
Founded
2015
2015
Rating
4.5/5
4.6/5
Best For
Mid-market teams wanting modern, omnichannel custo...
E-commerce brands on Shopify wanting support with ...
Feature-by-Feature Comparison
DixaGorgias
89Ease of Use91
94Features96
88Value for Money90
85Customer Support87
87Integrations89
88Mobile App90
AI Verdict
Gorgias leads with a hiltonsoftware.co Score of 92 vs 90 for Dixa. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Dixa excels for Mid-market teams wanting modern, omnichannel customer service platform. Both are strong options in the Customer Support space.
CHOOSE DIXA IF:
Mid-market teams wanting modern, omnichannel customer service platform.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
Frequently Asked Questions
Is Dixa better than Gorgias?
Gorgias scores 92/100 on hiltonsoftware.co compared to Dixa's 90/100. However, the best choice depends on your specific needs. Dixa is best for Mid-market teams wanting modern, omnichannel customer service platform. Gorgias is best for E-commerce brands on Shopify wanting support with full order context.
Does Dixa have a free plan?
No, Dixa does not offer a free plan. Plans start from $39/agent/mo.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Can I migrate from Dixa to Gorgias?
Migration between Dixa and Gorgias depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.