Crisp vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Crisp
Hiver
Starting Price
$25/mo
$19/user/mo
Free Plan
Yes
Yes
Users
500K+ orgs
10K+ orgs
Founded
2015
2011
Rating
4.5/5
4.5/5
Best For
Startups wanting free, all-in-one customer messagi...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
CrispHiver
92Ease of Use92
94Features94
94Value for Money94
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Crisp leads with a hiltonsoftware.co Score of 90 vs 90 for Hiver. Crisp is best suited for Startups wanting free, all-in-one customer messaging from day one, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE CRISP IF:
Startups wanting free, all-in-one customer messaging from day one.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Crisp better than Hiver?
Crisp scores 90/100 on hiltonsoftware.co compared to Hiver's 90/100. However, the best choice depends on your specific needs. Crisp is best for Startups wanting free, all-in-one customer messaging from day one. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Crisp have a free plan?
Yes, Crisp offers a free plan. Paid plans start from $25/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Crisp to Hiver?
Migration between Crisp and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.