Crisp vs Gorgias: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Crisp
Gorgias
Starting Price
$25/mo
$10/mo
Free Plan
Yes
No
Users
500K+ orgs
14K+ orgs
Founded
2015
2015
Rating
4.5/5
4.6/5
Best For
Startups wanting free, all-in-one customer messagi...
E-commerce brands on Shopify wanting support with ...
Feature-by-Feature Comparison
CrispGorgias
92Ease of Use91
94Features96
94Value for Money90
85Customer Support87
87Integrations89
88Mobile App90
AI Verdict
Gorgias leads with a hiltonsoftware.co Score of 92 vs 90 for Crisp. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Crisp excels for Startups wanting free, all-in-one customer messaging from day one. Both are strong options in the Customer Support space.
CHOOSE CRISP IF:
Startups wanting free, all-in-one customer messaging from day one.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
Frequently Asked Questions
Is Crisp better than Gorgias?
Gorgias scores 92/100 on hiltonsoftware.co compared to Crisp's 90/100. However, the best choice depends on your specific needs. Crisp is best for Startups wanting free, all-in-one customer messaging from day one. Gorgias is best for E-commerce brands on Shopify wanting support with full order context.
Does Crisp have a free plan?
Yes, Crisp offers a free plan. Paid plans start from $25/mo.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Can I migrate from Crisp to Gorgias?
Migration between Crisp and Gorgias depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.