🛶
Kayako
POPULARHelp desk software with unified customer journey view across all channels.
★★★★★4.1
35K+ orgs usersFounded 2001Score Breakdown
Ease of Use
79
Features
86
Value for Money
80
Customer Support
74
Integrations
79
Pros & Cons
✓Good unified customer journey view
✓Reasonable pricing
✗Interface feels dated
✗Less feature-rich than Zendesk
Key Features
✓Unified customer view
✓Live chat
✓Help center
✓Automation
Best For
SMBs wanting affordable help desk with a unified customer interaction view.
Pricing
Starter
For small teams
Business
For companies
Enterprise
Advanced controls