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Gladly
POPULARPeople-centered customer service platform organizing support around customers, not tickets.
★★★★★4.7
500+ orgs usersFounded 2014Score Breakdown
Ease of Use
91
Features
98
Value for Money
92
Customer Support
86
Integrations
91
Pros & Cons
✓People-centered instead of ticket-centered
✓Excellent customer context
✗Very expensive
✗Enterprise-focused only
Key Features
✓Customer-centric view
✓All-channel support
✓Customer timeline
✓Self-service
Best For
Premium brands wanting people-centered service that knows customers across channels.
Pricing
Starter
For small teams
Business
For companies
Enterprise
Advanced controls