Choosing between LiveChat and Re:amaze is a common decision for customer support buyers in 2026. LiveChat has been in the market since 2002, giving it a 12-year head start over Re:amaze (founded 2014). LiveChat serves 38K+ orgs users while Re:amaze has 3K+ orgs users globally. LiveChat differentiates with live chat and ticketing, while Re:amaze leads with live chat and shared inbox. In this head-to-head comparison, LiveChat earns a higher hiltonsoftware.co score of 90/100 — but the right choice depends on your specific needs, budget, and team size.
AI Verdict
After comparing LiveChat and Re:amaze across features, pricing, and user satisfaction, LiveChat takes the lead with a score of 90/100 versus Re:amaze's 90/100. LiveChat's key advantages include "reliable and stable chat platform" and "good widget customization". That said, Re:amaze has its own strengths — particularly "great for e-commerce support" — making it a viable alternative for specific use cases.
Neither LiveChat nor Re:amaze offers a free plan. LiveChat starts at $20/agent/mo and Re:amaze at $29/agent/mo. For the investment, LiveChat delivers live chat and ticketing, while Re:amaze provides live chat and shared inbox.
Bottom line: Choose LiveChat if you need e-commerce and service businesses wanting reliable, real-time live chat. Go with Re:amaze if your priority is e-commerce businesses wanting integrated customer support with live chat and faq. Both are strong customer support tools — we recommend trying a trial of each before committing.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
CHOOSE RE:AMAZE IF:
E-commerce businesses wanting integrated customer support with live chat and FAQ.
Frequently Asked Questions
Is LiveChat better than Re:amaze in 2026?
LiveChat scores 90/100 on hiltonsoftware.co compared to Re:amaze's 90/100. LiveChat stands out for "reliable and stable chat platform" and is best for E-commerce and service businesses wanting reliable, real-time live chat. Re:amaze is known for "great for e-commerce support" and suits E-commerce businesses wanting integrated customer support with live chat and FAQ. Your specific workflow and team size should guide the decision.
What is the pricing difference between LiveChat and Re:amaze?
Both offer paid-only plans. LiveChat starts at $20/agent/mo and Re:amaze at $29/agent/mo. When comparing value, consider that LiveChat (founded 2002, 38K+ orgs users) includes features like Live chat, Ticketing, Chat archives. Re:amaze (founded 2014, 3K+ orgs users) offers Live chat, Shared inbox, FAQ builder. The right choice depends on which features matter most to your team.
What are the main differences between LiveChat and Re:amaze?
The key differences come down to focus and approach. LiveChat excels at Live chat, Ticketing, Chat archives, while Re:amaze focuses on Live chat, Shared inbox, FAQ builder. LiveChat's main advantage is "reliable and stable chat platform", though some users note "no free plan". Re:amaze's strength is "great for e-commerce support", but "less known than zendesk or intercom" can be a drawback. Both serve the Customer Support market but target different user profiles.
Can I switch from LiveChat to Re:amaze?
Switching between LiveChat and Re:amaze is possible since both operate in the Customer Support space. Before migrating, export your data from LiveChat and check Re:amaze's import capabilities. Key features to verify compatibility: Live chat, Ticketing, Chat archives (LiveChat) vs Live chat, Shared inbox, FAQ builder (Re:amaze). Consider running both tools in parallel during a trial period to ensure a smooth transition.
Which is better for small teams: LiveChat or Re:amaze?
Both tools require paid subscriptions (LiveChat: $20/agent/mo, Re:amaze: $29/agent/mo), so evaluate based on features. LiveChat is ideal for E-commerce and service businesses wanting reliable, real-time live chat, while Re:amaze fits E-commerce businesses wanting integrated customer support with live chat and FAQ. Try both during their trial periods to see which fits your team's workflow.