Groove vs Re:amaze: Complete Comparison (2026)
Choosing between Groove and Re:amaze is a common decision for customer support buyers in 2026. Both Groove and Re:amaze are established players, founded in 2012 and 2014 respectively. Groove serves 12K+ orgs users while Re:amaze has 3K+ orgs users globally. Groove differentiates with shared inbox and knowledge base, while Re:amaze leads with live chat and shared inbox. In this head-to-head comparison, Groove earns a higher hiltonsoftware.co score of 90/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Groove and Re:amaze across features, pricing, and user satisfaction, Groove takes the lead with a score of 90/100 versus Re:amaze's 90/100. Groove's key advantages include "dead-simple to use" and "very affordable for small teams". That said, Re:amaze has its own strengths — particularly "great for e-commerce support" — making it a viable alternative for specific use cases.
Neither Groove nor Re:amaze offers a free plan. Groove starts at $4.80/user/mo and Re:amaze at $29/agent/mo. For the investment, Groove delivers shared inbox and knowledge base, while Re:amaze provides live chat and shared inbox.
Bottom line: Choose Groove if you need small businesses wanting a simple, affordable shared inbox help desk. Go with Re:amaze if your priority is e-commerce businesses wanting integrated customer support with live chat and faq. Both are strong customer support tools — we recommend trying a trial of each before committing.
Small businesses wanting a simple, affordable shared inbox help desk.
E-commerce businesses wanting integrated customer support with live chat and FAQ.