Gorgias vs Re:amaze: Complete Comparison (2026)
Choosing between Gorgias and Re:amaze is a common decision for customer support buyers in 2026. Both Gorgias and Re:amaze are established players, founded in 2015 and 2014 respectively. Gorgias serves 14K+ orgs users while Re:amaze has 3K+ orgs users globally. Gorgias differentiates with shopify integration and automation macros, while Re:amaze leads with live chat and shared inbox. In this head-to-head comparison, Gorgias earns a higher hiltonsoftware.co score of 92/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Gorgias and Re:amaze across features, pricing, and user satisfaction, Gorgias takes the lead with a score of 92/100 versus Re:amaze's 90/100. Gorgias's key advantages include "best helpdesk for e-commerce" and "deep shopify data in tickets". That said, Re:amaze has its own strengths — particularly "great for e-commerce support" — making it a viable alternative for specific use cases.
Neither Gorgias nor Re:amaze offers a free plan. Gorgias starts at $10/mo and Re:amaze at $29/agent/mo. For the investment, Gorgias delivers shopify integration and automation macros, while Re:amaze provides live chat and shared inbox.
Bottom line: Choose Gorgias if you need e-commerce brands on shopify wanting support with full order context. Go with Re:amaze if your priority is e-commerce businesses wanting integrated customer support with live chat and faq. Both are strong customer support tools — we recommend trying a trial of each before committing.
E-commerce brands on Shopify wanting support with full order context.
E-commerce businesses wanting integrated customer support with live chat and FAQ.