Choosing between Gorgias and LiveChat is a common decision for customer support buyers in 2026. LiveChat has been in the market since 2002, giving it a 13-year head start over Gorgias (founded 2015). Gorgias serves 14K+ orgs users while LiveChat has 38K+ orgs users globally. Gorgias differentiates with shopify integration and automation macros, while LiveChat leads with live chat and ticketing. In this head-to-head comparison, Gorgias earns a higher hiltonsoftware.co score of 92/100 — but the right choice depends on your specific needs, budget, and team size.
AI Verdict
After comparing Gorgias and LiveChat across features, pricing, and user satisfaction, Gorgias takes the lead with a score of 92/100 versus LiveChat's 90/100. Gorgias's key advantages include "best helpdesk for e-commerce" and "deep shopify data in tickets". That said, LiveChat has its own strengths — particularly "reliable and stable chat platform" — making it a viable alternative for specific use cases.
Neither Gorgias nor LiveChat offers a free plan. Gorgias starts at $10/mo and LiveChat at $20/agent/mo. For the investment, Gorgias delivers shopify integration and automation macros, while LiveChat provides live chat and ticketing.
Bottom line: Choose Gorgias if you need e-commerce brands on shopify wanting support with full order context. Go with LiveChat if your priority is e-commerce and service businesses wanting reliable, real-time live chat. Both are strong customer support tools — we recommend trying a trial of each before committing.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
Frequently Asked Questions
Is Gorgias better than LiveChat in 2026?
Gorgias scores 92/100 on hiltonsoftware.co compared to LiveChat's 90/100. Gorgias stands out for "best helpdesk for e-commerce" and is best for E-commerce brands on Shopify wanting support with full order context. LiveChat is known for "reliable and stable chat platform" and suits E-commerce and service businesses wanting reliable, real-time live chat. Your specific workflow and team size should guide the decision.
What is the pricing difference between Gorgias and LiveChat?
Both offer paid-only plans. Gorgias starts at $10/mo and LiveChat at $20/agent/mo. When comparing value, consider that Gorgias (founded 2015, 14K+ orgs users) includes features like Shopify integration, Automation macros, Order management. LiveChat (founded 2002, 38K+ orgs users) offers Live chat, Ticketing, Chat archives. The right choice depends on which features matter most to your team.
What are the main differences between Gorgias and LiveChat?
The key differences come down to focus and approach. Gorgias excels at Shopify integration, Automation macros, Order management, while LiveChat focuses on Live chat, Ticketing, Chat archives. Gorgias's main advantage is "best helpdesk for e-commerce", though some users note "not suited for non-e-commerce". LiveChat's strength is "reliable and stable chat platform", but "no free plan" can be a drawback. Both serve the Customer Support market but target different user profiles.
Can I switch from Gorgias to LiveChat?
Switching between Gorgias and LiveChat is possible since both operate in the Customer Support space. Before migrating, export your data from Gorgias and check LiveChat's import capabilities. Key features to verify compatibility: Shopify integration, Automation macros, Order management (Gorgias) vs Live chat, Ticketing, Chat archives (LiveChat). Consider running both tools in parallel during a trial period to ensure a smooth transition.
Which is better for small teams: Gorgias or LiveChat?
Both tools require paid subscriptions (Gorgias: $10/mo, LiveChat: $20/agent/mo), so evaluate based on features. Gorgias is ideal for E-commerce brands on Shopify wanting support with full order context, while LiveChat fits E-commerce and service businesses wanting reliable, real-time live chat. Try both during their trial periods to see which fits your team's workflow.