Gorgias vs Kayako: Complete Comparison (2026)
Choosing between Gorgias and Kayako is a common decision for customer support buyers in 2026. Kayako has been in the market since 2001, giving it a 14-year head start over Gorgias (founded 2015). Gorgias serves 14K+ orgs users while Kayako has 35K+ orgs users globally. Gorgias differentiates with shopify integration and automation macros, while Kayako leads with unified customer view and live chat. In this head-to-head comparison, Gorgias earns a higher hiltonsoftware.co score of 92/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Gorgias and Kayako across features, pricing, and user satisfaction, Gorgias takes the lead with a score of 92/100 versus Kayako's 82/100. Gorgias's key advantages include "best helpdesk for e-commerce" and "deep shopify data in tickets". That said, Kayako has its own strengths — particularly "good unified customer journey view" — making it a viable alternative for specific use cases.
Neither Gorgias nor Kayako offers a free plan. Gorgias starts at $10/mo and Kayako at $30/agent/mo. For the investment, Gorgias delivers shopify integration and automation macros, while Kayako provides unified customer view and live chat.
Bottom line: Choose Gorgias if you need e-commerce brands on shopify wanting support with full order context. Go with Kayako if your priority is smbs wanting affordable help desk with a unified customer interaction view. Both are strong customer support tools — we recommend trying a trial of each before committing.
E-commerce brands on Shopify wanting support with full order context.
SMBs wanting affordable help desk with a unified customer interaction view.