Gladly vs Tidio: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Tidio
Starting Price
$180/agent/mo
$29/mo
Free Plan
No
Yes
Users
500+ orgs
500K+ orgs
Founded
2014
2013
Rating
4.7/5
4.6/5
Best For
Premium brands wanting people-centered service tha...
E-commerce SMBs wanting AI-powered live chat with ...
Feature-by-Feature Comparison
GladlyTidio
93Ease of Use94
98Features96
92Value for Money96
89Customer Support87
91Integrations89
92Mobile App90
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 92 for Tidio. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Tidio excels for E-commerce SMBs wanting AI-powered live chat with easy setup. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE TIDIO IF:
E-commerce SMBs wanting AI-powered live chat with easy setup.
Frequently Asked Questions
Is Gladly better than Tidio?
Gladly scores 94/100 on ToolScout compared to Tidio's 92/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Tidio is best for E-commerce SMBs wanting AI-powered live chat with easy setup.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Tidio have a free plan?
Yes, Tidio offers a free plan. Paid plans start from $29/mo.
Can I migrate from Gladly to Tidio?
Migration between Gladly and Tidio depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.