Gladly vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Hiver
Starting Price
$180/agent/mo
$19/user/mo
Free Plan
No
Yes
Users
500+ orgs
10K+ orgs
Founded
2014
2011
Rating
4.7/5
4.5/5
Best For
Premium brands wanting people-centered service tha...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
GladlyHiver
93Ease of Use92
98Features94
92Value for Money94
89Customer Support85
91Integrations87
92Mobile App88
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 90 for Hiver. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Gladly better than Hiver?
Gladly scores 94/100 on ToolScout compared to Hiver's 90/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Gladly to Hiver?
Migration between Gladly and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.