Front vs Re:amaze: Complete Comparison (2026)

Updated: March 12, 20268 min read

Choosing between Front and Re:amaze is a common decision for customer support buyers in 2026. Both Front and Re:amaze are established players, founded in 2013 and 2014 respectively. Front serves 9K+ orgs users while Re:amaze has 3K+ orgs users globally. Front differentiates with shared inbox and sequences, while Re:amaze leads with live chat and shared inbox. In this head-to-head comparison, Front earns a higher hiltonsoftware.co score of 90/100 — but the right choice depends on your specific needs, budget, and team size.

📥
Front
Customer Support
90
hiltonsoftware.co Score
Try Front Free →
VS
💛
Re:amaze
Customer Support
90
hiltonsoftware.co Score
Try Re:amaze Free →

Quick Comparison

Front
Re:amaze
Starting Price
$19/user/mo
$29/agent/mo
Free Plan
No
No
Users
9K+ orgs
3K+ orgs
Founded
2013
2014
Rating
4.5/5
4.5/5
Best For
Operations teams managing high-volume shared email...
E-commerce businesses wanting integrated customer ...

Feature-by-Feature Comparison

FrontRe:amaze
89Ease of Use94
99Features95
85Value for Money85
85Customer Support83
89Integrations85
84Scalability85
91Learning Curve90

Pros & Cons at a Glance

Front
+Feels like regular email
+Great for high-volume team email
-Expensive per user
-Not a full ticketing system
Re:amaze
+Great for e-commerce support
+Built-in chatbots and FAQ
-Less known than Zendesk or Intercom
-Limited enterprise features
AI Verdict

After comparing Front and Re:amaze across features, pricing, and user satisfaction, Front takes the lead with a score of 90/100 versus Re:amaze's 90/100. Front's key advantages include "feels like regular email" and "great for high-volume team email". That said, Re:amaze has its own strengths — particularly "great for e-commerce support" — making it a viable alternative for specific use cases.

Neither Front nor Re:amaze offers a free plan. Front starts at $19/user/mo and Re:amaze at $29/agent/mo. For the investment, Front delivers shared inbox and sequences, while Re:amaze provides live chat and shared inbox.

Bottom line: Choose Front if you need operations teams managing high-volume shared email with collaboration. Go with Re:amaze if your priority is e-commerce businesses wanting integrated customer support with live chat and faq. Both are strong customer support tools — we recommend trying a trial of each before committing.

CHOOSE FRONT IF:

Operations teams managing high-volume shared email with collaboration.

CHOOSE RE:AMAZE IF:

E-commerce businesses wanting integrated customer support with live chat and FAQ.

Frequently Asked Questions

Is Front better than Re:amaze in 2026?
Front scores 90/100 on hiltonsoftware.co compared to Re:amaze's 90/100. Front stands out for "feels like regular email" and is best for Operations teams managing high-volume shared email with collaboration. Re:amaze is known for "great for e-commerce support" and suits E-commerce businesses wanting integrated customer support with live chat and FAQ. Your specific workflow and team size should guide the decision.
What is the pricing difference between Front and Re:amaze?
Both offer paid-only plans. Front starts at $19/user/mo and Re:amaze at $29/agent/mo. When comparing value, consider that Front (founded 2013, 9K+ orgs users) includes features like Shared inbox, Sequences, Collaboration tools. Re:amaze (founded 2014, 3K+ orgs users) offers Live chat, Shared inbox, FAQ builder. The right choice depends on which features matter most to your team.
What are the main differences between Front and Re:amaze?
The key differences come down to focus and approach. Front excels at Shared inbox, Sequences, Collaboration tools, while Re:amaze focuses on Live chat, Shared inbox, FAQ builder. Front's main advantage is "feels like regular email", though some users note "expensive per user". Re:amaze's strength is "great for e-commerce support", but "less known than zendesk or intercom" can be a drawback. Both serve the Customer Support market but target different user profiles.
Can I switch from Front to Re:amaze?
Switching between Front and Re:amaze is possible since both operate in the Customer Support space. Before migrating, export your data from Front and check Re:amaze's import capabilities. Key features to verify compatibility: Shared inbox, Sequences, Collaboration tools (Front) vs Live chat, Shared inbox, FAQ builder (Re:amaze). Consider running both tools in parallel during a trial period to ensure a smooth transition.
Which is better for small teams: Front or Re:amaze?
Both tools require paid subscriptions (Front: $19/user/mo, Re:amaze: $29/agent/mo), so evaluate based on features. Front is ideal for Operations teams managing high-volume shared email with collaboration, while Re:amaze fits E-commerce businesses wanting integrated customer support with live chat and FAQ. Try both during their trial periods to see which fits your team's workflow.

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