Dixa vs Gladly: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Dixa
Gladly
Starting Price
$39/agent/mo
$180/agent/mo
Free Plan
No
No
Users
800+ orgs
500+ orgs
Founded
2015
2014
Rating
4.5/5
4.7/5
Best For
Mid-market teams wanting modern, omnichannel custo...
Premium brands wanting people-centered service tha...
Feature-by-Feature Comparison
DixaGladly
89Ease of Use93
94Features98
88Value for Money92
85Customer Support89
87Integrations91
88Mobile App92
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 90 for Dixa. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Dixa excels for Mid-market teams wanting modern, omnichannel customer service platform. Both are strong options in the Customer Support space.
CHOOSE DIXA IF:
Mid-market teams wanting modern, omnichannel customer service platform.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
Frequently Asked Questions
Is Dixa better than Gladly?
Gladly scores 94/100 on ToolScout compared to Dixa's 90/100. However, the best choice depends on your specific needs. Dixa is best for Mid-market teams wanting modern, omnichannel customer service platform. Gladly is best for Premium brands wanting people-centered service that knows customers across channels.
Does Dixa have a free plan?
No, Dixa does not offer a free plan. Plans start from $39/agent/mo.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Can I migrate from Dixa to Gladly?
Migration between Dixa and Gladly depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.