Capsule CRM vs Insightly: Complete Comparison (2026)
Choosing between Capsule CRM and Insightly is a common decision for crm buyers in 2026. Both Capsule CRM and Insightly are established players, founded in 2008 and 2009 respectively. Capsule CRM serves 15K+ orgs users while Insightly has 25K+ orgs users globally. Capsule CRM differentiates with contact management and sales pipeline, while Insightly leads with contact management and project delivery. In this head-to-head comparison, Capsule CRM earns a higher hiltonsoftware.co score of 88/100 — but the right choice depends on your specific needs, budget, and team size.
Quick Comparison
Feature-by-Feature Comparison
Pros & Cons at a Glance
After comparing Capsule CRM and Insightly across features, pricing, and user satisfaction, Capsule CRM takes the lead with a score of 88/100 versus Insightly's 84/100. Capsule CRM's key advantages include "clean and simple interface" and "good free plan for up to 250 contacts". That said, Insightly has its own strengths — particularly "crm plus project management" — making it a viable alternative for specific use cases.
Both Capsule CRM and Insightly offer free plans, lowering the barrier to entry. Capsule CRM's paid plans start at $18/user/mo while Insightly begins at $29/user/mo. Evaluate which paid features — Task management, Integrations (Capsule CRM) vs Workflow automation, Reporting (Insightly) — justify upgrading for your team.
Bottom line: Choose Capsule CRM if you need small businesses wanting a clean, simple crm without feature overload. Go with Insightly if your priority is service businesses managing both sales and project delivery. Both are strong crm tools — we recommend trying the free plan of each before committing.
Small businesses wanting a clean, simple CRM without feature overload.
Service businesses managing both sales and project delivery.