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Freshdesk
FREE PLANPOPULARHelpdesk software with ticketing, live chat, and omnichannel support.
★★★★★4.4
60K+ orgs usersFounded 2010Score Breakdown
Ease of Use
90
Features
92
Value for Money
92
Customer Support
80
Integrations
85
Pros & Cons
✓Generous free plan
✓Easy to configure and use
✗Advanced features gated behind higher plans
✗Reporting less powerful than Zendesk
Key Features
✓Ticket management
✓Live chat
✓Automation
✓Reporting
Best For
SMBs wanting feature-rich help desk with a solid free tier.
Pricing
Free
For individuals
Pro
For small teams
Business
For companies
Enterprise
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