Hiver vs Tidio: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Hiver
Tidio
Starting Price
$19/user/mo
$29/mo
Free Plan
Yes
Yes
Users
10K+ orgs
500K+ orgs
Founded
2011
2013
Rating
4.5/5
4.6/5
Best For
Gmail-first teams wanting shared inbox help desk w...
E-commerce SMBs wanting AI-powered live chat with ...
Feature-by-Feature Comparison
HiverTidio
92Ease of Use94
94Features96
94Value for Money96
85Customer Support87
87Integrations89
88Mobile App90
AI Verdict
Tidio leads with a hiltonsoftware.co Score of 92 vs 90 for Hiver. Tidio is best suited for E-commerce SMBs wanting AI-powered live chat with easy setup, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
CHOOSE TIDIO IF:
E-commerce SMBs wanting AI-powered live chat with easy setup.
Frequently Asked Questions
Is Hiver better than Tidio?
Tidio scores 92/100 on hiltonsoftware.co compared to Hiver's 90/100. However, the best choice depends on your specific needs. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Tidio is best for E-commerce SMBs wanting AI-powered live chat with easy setup.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Does Tidio have a free plan?
Yes, Tidio offers a free plan. Paid plans start from $29/mo.
Can I migrate from Hiver to Tidio?
Migration between Hiver and Tidio depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.