Gladly vs Help Scout: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gladly
Help Scout
Starting Price
$180/agent/mo
$22/user/mo
Free Plan
No
No
Users
500+ orgs
12K+ orgs
Founded
2014
2011
Rating
4.7/5
4.6/5
Best For
Premium brands wanting people-centered service tha...
Customer-centric teams wanting support that feels ...
Feature-by-Feature Comparison
GladlyHelp Scout
93Ease of Use91
98Features96
92Value for Money90
89Customer Support87
91Integrations89
92Mobile App90
AI Verdict
Gladly leads with a SoftScout Score of 94 vs 92 for Help Scout. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Help Scout excels for Customer-centric teams wanting support that feels personal, not robotic. Both are strong options in the Customer Support space.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
CHOOSE HELP SCOUT IF:
Customer-centric teams wanting support that feels personal, not robotic.
Frequently Asked Questions
Is Gladly better than Help Scout?
Gladly scores 94/100 on SoftScout compared to Help Scout's 92/100. However, the best choice depends on your specific needs. Gladly is best for Premium brands wanting people-centered service that knows customers across channels. Help Scout is best for Customer-centric teams wanting support that feels personal, not robotic.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Does Help Scout have a free plan?
No, Help Scout does not offer a free plan. Plans start from $22/user/mo.
Can I migrate from Gladly to Help Scout?
Migration between Gladly and Help Scout depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.