Dixa vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Dixa
Hiver
Starting Price
$39/agent/mo
$19/user/mo
Free Plan
No
Yes
Users
800+ orgs
10K+ orgs
Founded
2015
2011
Rating
4.5/5
4.5/5
Best For
Mid-market teams wanting modern, omnichannel custo...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
DixaHiver
89Ease of Use92
94Features94
88Value for Money94
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Dixa leads with a hiltonsoftware.co Score of 90 vs 90 for Hiver. Dixa is best suited for Mid-market teams wanting modern, omnichannel customer service platform, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE DIXA IF:
Mid-market teams wanting modern, omnichannel customer service platform.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Dixa better than Hiver?
Dixa scores 90/100 on hiltonsoftware.co compared to Hiver's 90/100. However, the best choice depends on your specific needs. Dixa is best for Mid-market teams wanting modern, omnichannel customer service platform. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Dixa have a free plan?
No, Dixa does not offer a free plan. Plans start from $39/agent/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Dixa to Hiver?
Migration between Dixa and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.