Bitrix24 vs SugarCRM: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Bitrix24
SugarCRM
Starting Price
$49/mo (5 users)
$19/user/mo
Free Plan
Yes
No
Users
12M+
4.5K+ orgs
Founded
2012
2004
Rating
4.1/5
4.2/5
Best For
SMBs wanting a free all-in-one CRM and business ma...
Mid-market enterprises wanting a highly customizab...
Feature-by-Feature Comparison
Bitrix24SugarCRM
84Ease of Use83
86Features88
86Value for Money82
77Customer Support79
79Integrations81
80Mobile App82
AI Verdict
SugarCRM leads with a ToolScout Score of 84 vs 82 for Bitrix24. SugarCRM is best suited for Mid-market enterprises wanting a highly customizable CRM platform, while Bitrix24 excels for SMBs wanting a free all-in-one CRM and business management platform. Both are strong options in the CRM space.
CHOOSE BITRIX24 IF:
SMBs wanting a free all-in-one CRM and business management platform.
CHOOSE SUGARCRM IF:
Mid-market enterprises wanting a highly customizable CRM platform.
Frequently Asked Questions
Is Bitrix24 better than SugarCRM?
SugarCRM scores 84/100 on ToolScout compared to Bitrix24's 82/100. However, the best choice depends on your specific needs. Bitrix24 is best for SMBs wanting a free all-in-one CRM and business management platform. SugarCRM is best for Mid-market enterprises wanting a highly customizable CRM platform.
Does Bitrix24 have a free plan?
Yes, Bitrix24 offers a free plan. Paid plans start from $49/mo (5 users).
Does SugarCRM have a free plan?
No, SugarCRM does not offer a free plan. Plans start from $19/user/mo.
Can I migrate from Bitrix24 to SugarCRM?
Migration between Bitrix24 and SugarCRM depends on the specific features you use. Both tools are in the CRM category. Check each tool's import/export options for data portability before switching.